Privacy Policy

Tila D is a women's ready-to-wear brand, designed and made in Brussels.

• Data controller: Tila D
• Company number (BCE/VAT): BE1036.243.080
• Contact email: tila-d@hotmail.com

For any questions regarding your personal data or the exercise of your rights, you can contact us at this address.

As part of your order on our site, we only collect the data necessary for its processing:

• First and last name
• Postal address (shipping and billing)
• Email address
• Phone number (if provided for delivery)
• Payment data (processed directly by our payment provider, see point 4)

We do not collect any other data than that strictly necessary for the execution of your order.

Your data is used solely to:

• Process and ship your order
• Contact you in case of questions regarding your order
• Issue mandatory legal documents (invoices)
• Respond to your requests when you contact us

We do not sell or rent your personal data to third parties. We do not use it for marketing purposes without your explicit consent.

To fulfill your order, certain data is shared with trusted providers, only to the extent necessary for their mission:

• Odoo — management platform used for processing our orders and our site
• Mondial Relay — logistics partner for the delivery of your order
• bpost — logistics partner for the delivery of your order

These providers only have access to the data necessary for the execution of their service (name, address, contact) and are required to comply with the applicable data protection regulations.

Your data is kept for the time necessary to fulfill your order, then archived in accordance with legal obligations (notably accounting and tax), generally for a period of 7 years.

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access : to obtain a copy of the data we hold about you
• Right to rectification : to correct inaccurate or incomplete data
• Right to erasure : to request the deletion of your data, within the limits of our legal obligations (notably accounting)
• Right to object : oppose yourself to the processing of your data
• Right to portability : receive your data in a structured and readable format

To exercise any of these rights, contact us at tila-d@hotmail.com. We are committed to responding within a maximum of one month.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA) if you believe your rights are not being respected: www.autoriteprotectiondonnees.be

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

This privacy policy may be updated to reflect changes in our practices or for legal reasons. The date of the last update is indicated at the top of this page.